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Casinomax.com is an online casino software that was established in 2017. It is run by a new wagering group called Legend Affiliates and has racked up a decent gaming library despite being open for a little over a year. Casinomax is licensed in Curaçao and uses the Gaming Services Provider license – which has caused some players to be wary of using their services. Although, Casinomax is reputable as it was created by a group of longstanding professionals in the online gaming industry. What this new online casino is most known for is the fact that they cater to mainly North American players residing in Canada and the United States, thus making them one of the few casinos that offer services to US-based players. Casinomax focuses on being as reliable and transparent as possible which has gained them a loyal following of dedicated users.
While this casino features typical casino games, namely slots, table games, and progressive jackpots, the gaming library is impressive. Security wise, Casinomax uses standard SSL encryption that is used on a majority of other reputable casino sites including online banks. The customer support has been ranked to be one of the best among newer casinos as the responses are received quickly, and the information is helpful. It should be noted that Casinomax services cannot be accessed while in Europe, meaning an assortment of countries is barred from creating accounts and accessing any of its gaming content. Overall, Casinomax is perfect for users whose main goal is to have an entertaining gaming experience using an online casino that is centered towards those in the U.S. and Canada.
Software and Games
Casinomax is operated using Realtime Gaming software (RTG), which is commonly used by other online casinos and sportsbook that are US player friendly. There is no need to download software as all games can be accessed directly through your web browser, but the option is offered if preferred. None of the Casinomax software requires any downloading. Layout wise, the site takes a simplistic approach that features tabs that will link directly to important features such as the games, progressive jackpot, promotions, and customer support.
The gaming library is filled over 100 games that range from classic and video slots, along with the usual of typical table games. Due to being powered by RTG, a few of their games have an outdated feel to them compared to the advancements seen in some of the newer slots and table games. However, one perk is that their games are divided into different categories and can be manually searched for instead of scrolling through the game thumbnails. It does help that Casinomax has been adding more modernized games released by RTG that include 3D graphics along with unique and updated looks. While not all of their games are mobile accessible, the majority of the gaming library can be played using a handheld device.
CasinoMax Bonus, Promotions and Loyalty
While promotions are not in abundance at Casinomax, the casino does offer a few for players that can enhance the gaming experience. The most notable promotion being the sign-up bonus where players can receive a 300% bonus with a maximum of $3,000 along with a slot wagering requirement. It should be noted that the 300% bonus can only be redeemed on the first two deposits. Moreover, to redeem the 20 free spins that can be received daily will require you to contact the customer support team, which is not ideal, but does allow for extended free play that can result in the chance at winning without having to deposit. There is another sign-up bonus that awards a 150% bonus up to a maximum of $1500 along with daily free spins.
Other than the sign-up bonuses, there are daily promotions that can be taken advantage of. These are updated on the homepage of the casino and can be redeemable twice a day on the day they are active. There is also a loyalty program where users can redeem points towards casino credits but currently the casino is not offering a VIP program to complement that.
Casinomax services are mobile accessible and can be played by using a tablet or a smartphone. Not all the games listed on the site will be mobile accessible, although a majority ranging near overall 100 games are. Since the company uses RTG, the transition between desktop gaming and mobile gaming is virtually seamless with the only major difference being the size of the screen along with the slightly more limited gaming library.
Banking and Payment
Concerning other online casinos, the baking methods are limited at Casinomax. This is due to the casino being focused towards those in North American where some banking options are not accepted by US and Canada banks. The main banking options are credit and debit cards (Visa and MasterCard), e-Wallet options (Skrill, EcoPayz, Neteller), cashier cheque, and Bitcoin. Although the withdrawal methods are extremely limited, the only accessible ones being: cheque, bank transfer, and Bitcoin.
While the site does list the other deposit methods of being withdrawal accessible, there has not been a released estimated date when these options will be open. Regarding withdrawals, there are a few fees associated with baking and check methods along with a minimum withdrawal amount of $200 and a maximum of $4,000 weekly.
The payout times are fast as they are processed after a 48-hour pending time. Any withdrawals using Bitcoin are processed automatically.
The customer support offered at Casinomax has been raved about by their customers for being quickly responding and helpful. The support staff is filled with highly trained professionals who are knowledgeable about the features listed on the casino. Other than being friendly, the support team can be accessed via live chat which is featured on the homepage, along with by telephone and email.
Casinomax cares about their users having a safe and responsible gaming experience while using the site. There is an entire page featured on the site that focuses on proving links and additional help for players who are struggling in this area. Although, there are no options to try to limit or control the issue – meaning that the casino stops at being the middleman after providing the information.
Contact and License Information
License Number: 143733
Licensed Name: CasinoMax
Address: Abraham de Veerstraat 7, Willemstad Curaçao